Technical Lead  – REMOTE (DE, NJ, PA)

• Bachelor’s Degree in Computer Science, Information Technology or related experience
• 7 – 10 years of experience working with SIP / VoIP engineering
• 7 – 10 years’ experience as an Avaya technician with call center experience preferable
• 5+years Avaya VoIP engineering/support experience
• 5+ years solid hands-on experience with Cisco, VoIP
• In depth knowledge and implementation skills of next generation communications such as SIP-VoIP/Digital Voice
• Must be able to work independently with little guidance
• In-depth knowledge of LAN/WAN systems, networks, and applications
• Experienced interfacing with vendors for new technology development and collaboration
• In-depth knowledge of VoIP; experience with Avaya VoIP Products
• In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization
• Experience with call center technologies preferred
• The individual is required to have strong diagnostics, logic and organizational skills, be detailed oriented excellent follow through, must have a superior customer service skills
• Strong attention to detail with ability to see patterns and trends, analyze data and make recommendations
• Excellent knowledge of telephony hardware/software procurement including project budgeting
• Experience Avaya centralized SIP architectures including failover and disaster recovery
• Experience with Avaya gateways
• Experience with Nectar CMP VoIP monitoring tool including metrics reporting
• Experience with resilient architecture, design, operations support & troubleshooting VoIP-related, digital, and
• PSTN technologies
• Experience with hybrid environments that include TDM/Analog/IP technologies
• Experience with Windows (AD, DNS, DFS) and Citrix deployments
• Experience in reading SIP ladder diagrams and packet captures
• Experience with maintaining Experience Portal, Elite Multi Channel and Callback Assist
• Experience with Windows and Unix operating systems