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    Technical Lead  – REMOTE (DE, NJ, PA)

    • Bachelor’s Degree in Computer Science, Information Technology or related experience
    • 7 – 10 years of experience working with SIP / VoIP engineering
    • 7 – 10 years’ experience as an Avaya technician with call center experience preferable
    • 5+years Avaya VoIP engineering/support experience
    • 5+ years solid hands-on experience with Cisco, VoIP
    • In depth knowledge and implementation skills of next generation communications such as SIP-VoIP/Digital Voice
    • Must be able to work independently with little guidance
    • In-depth knowledge of LAN/WAN systems, networks, and applications
    • Experienced interfacing with vendors for new technology development and collaboration
    • In-depth knowledge of VoIP; experience with Avaya VoIP Products
    • In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization
    • Experience with call center technologies preferred
    • The individual is required to have strong diagnostics, logic and organizational skills, be detailed oriented excellent follow through, must have a superior customer service skills
    • Strong attention to detail with ability to see patterns and trends, analyze data and make recommendations
    • Excellent knowledge of telephony hardware/software procurement including project budgeting
    • Experience Avaya centralized SIP architectures including failover and disaster recovery
    • Experience with Avaya gateways
    • Experience with Nectar CMP VoIP monitoring tool including metrics reporting
    • Experience with resilient architecture, design, operations support & troubleshooting VoIP-related, digital, and
    • PSTN technologies
    • Experience with hybrid environments that include TDM/Analog/IP technologies
    • Experience with Windows (AD, DNS, DFS) and Citrix deployments
    • Experience in reading SIP ladder diagrams and packet captures
    • Experience with maintaining Experience Portal, Elite Multi Channel and Callback Assist
    • Experience with Windows and Unix operating systems
    Job Category: IT
    Job Type: Full Time
    Job Location: Remote

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