IT Support Engineer

Our infrastructure team is expanding and we have an immediate opening for an IT Support Engineer. This role is a hybrid position in White Plains, NY and will be an integral part of the quality and timeliness of IT support for our end-users.

Responsibilities will include:

• Provide technical support for both onsite and remote employees on hardware, software, and mobile device issues.
• End-to-end training on new, existing, and upgrades to hardware and software applications
• Strong oral and written communication skills, with the ability to effectively communicate to all audiences.
• User onboarding/Offboarding
• Assist with audio and visual support for events and video conferences, using Teams Rooms
• Inventory of Assets using MDM Tools (Intune, MEDC)
• Maintain a high degree of customer service for all support queries.

Qualified applicants should have:

• 5+ years of prior IT support experience
• Strong Windows support experience with
• Bachelor’s degree

Plusses:

• Cloud based technologies (Azure, M365)
• Mac support experience
• Multilingual to assist with our international offices.